Remote management of properties

Caverion has been providing remote monitoring and management for properties for more than a decade. The comprehensive management of services demands increasingly advanced property and industrial automation.

The properties and industrial facilities maintained by Caverion have a substantial amount of automation that control the technical systems. Automation is an essential part of all properties and processes: it is the the brains that control, regulate and monitor operations, makes the scheduling of procedures easier and reduces manual work. When automation systems are connected to Caverion’s remote management, technical systems can be controlled and their operations optimised in a centralised way.

The remote management of properties enables the management, monitoring and analysis of technical systems through remote connections. We can monitor the energy and condition data of properties round the clock and, in most cases, solve problems even directly through the remote connection.

The conditions inside a remote controlled property have been optimised, both with regard to energy management and the comfort and safety of the users. Remote management helps to ensure the functionality of ventilation and appropriate temperature in a property as well as the use of systems based on real needs. If heating is interrupted, for example, the system is already aware of the problem and the necessary measures are already initiated before users become aware of the problem.

Remote management saves money by enabling efficient operation and maintenance of technical systems, which, in turn, can result in up to 30% savings in energy costs. Due to remote management, the technical systems work optimally and any deviations from target values are noticed immediately – not when the trickles have become a stream.

Savings in the property’s maintenance costs are achieved as the number of on-site service visits fall and when maintenance is based on actual needs instead of the calendar. The monitoring data produced in remote management allows us to further improve energy use and increase the property’s value. It also provides the client with a better chance to anticipate costs.

Already more than 10,000 properties connected to remote management

In 2014, the spaces maintained by Caverion numbered approximately 30,000 in total. Of these, approximately 10,000 properties were connected to Caverion’s remote management service. The majority of these properties are commercial and office premises. Others include hospitals, data centres, production facilities, residential buildings, under-street heating processes, road and street lighting and petrol stations, among others.

The automation included in technical maintenance agreements typically consists of the management of alerts and faults. The system receives alarms, distributes them and investigates and possibly even solves the reasons for them. More comprehensive agreements including managed operations often entail a need for more advanced automation: the system monitors the process flow, produces different reports from it and sometimes even performs corrective measures automatically.

Remote management is always included in the maintenance phases of life cycle agreements. Without it, we would not be able to monitor conditions and energy consumption effectively and thereby guarantee the realisation of the agreed targets to the client. This savings guarantee we provide in life cycle agreements also requires that we have up-to-date and comprehensive data available.

The levels of automation

Aiming for a uniform model

We offer remote management services in all of our operating countries, but there are differences between the countries in, for example, the way in which the services are organised.

In Finland, we offer remote management and the optimisation of technical systems centrally from our control room. The control room’s staff is made up of some twenty experts, specialised in the monitoring and analysis of changes in the conditions of properties with the help of automation and remote monitoring. The information system in use in the control room allows for the automatic analysis of systems.

The model used in Sweden and Norway is slightly different, and involves a large group of maintenance professionals who monitor the alarms from properties through remote management solution and carry out corrective measures as part of daily maintenance operations.

We aim to take advantage of the best experiences and practices of our operating countries and develop a common, competitive concept for automated remote management to be used by all countries.

Substantial savings through remote management





The systems of the future are not only passive receivers of alarms but actively analyse the operation of the technical systems in the property, determine the causes of problems, monitor processes and, in the best case, resolve the problems automatically.